Accessing Your Email

1. Outlook Express
2. Netscape Communicator
3. Outlook 97 or Outlook XP/2002
4. Eudora Mail
5. Other Mail Programs
6. SMTP settings for Rogers@ Home

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*** For Rogers @ Home customers Only, Please see our special note about SMTP settings.***

Your username and password were e-mailed to you when your account was setup. Please refer to that information when configuring your e-mail program. 

Your POP3 address will be in the form: mail.yourdomain.com
(Please replace "yourdomain" with your actual domain name)

Since there are many different versions of e-mail programs some of these instructions might not be exactly the same as the program you use. All mail programs generally ask the same basic questions and should be very similar to the instructions below.

Important Note: when setting up your e-mail account for the first time make sure you check for new mail before trying to send a message. If you don't,  an error message will appear when trying to send that message. This is only necessary when setting up your e-mail account for the first time.

If you are able to receive mail okay but are receiving errors while trying to send mail this is most likely caused by your ISP not allowing you to use an external SMTP outgoing mail server. More and more ISP's are only allowing their subscribers to use their own outgoing mail server. This is easily fixed by setting the outgoing SMTP mail server to your ISP's settings. You will find this information with your ISP's account configuration sheet or on their web site.

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Microsoft Outlook 98/2000/Express

• 1) Open your email program
• 2) Goto Tools | Accounts
• 3) Click on Add | Mail
• 4) In Display Name, type whatever you want. (This is the name that appears in the FROM box when you send an email to someone.) Click "Next"
• 5) enter your E-mail address:
  e.g. yourname@yourdomain.com Click "Next"
• 6) You will see the line: My incoming mail server is a "POP3". you do not need to change anything on this line.
• 7) Enter the Incoming Mail (POP3 or IMAP) server as supplied to you by Us in the format: mail.yourdomain.com
• 8) Enter the Outgoing Mail (SMTP) server: as supplied to you by your ISP (internet service provider)
• 9) Click Next
• 10) enter you POP account name: [username], Password: [password] as supplied to you then Click "Next".
• 11) Click "Finish"
• 12) If using Microsoft Outlook, Close and restart the program.

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Netscape Communicator

1. Open Netscape
2. Goto Edit | Preferences | Identity
3. In "Email Address", enter yourdomain@yourdomain.com
4. In "Reply to", enter yourdomain@yourdomain.com
5. Goto Mail & Group
6. In "Mail server user name", enter username
7. Enter the Incoming Mail (POP3 or IMAP) server as supplied to you by Us in the format: mail.yourdomain.com
8. Enter the Outgoing Mail (SMTP) server: as supplied to you by your ISP (internet service provider)
9. Click "OK"

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Outlook 97

1. Open Outlook 97
2. Goto Tools | Services, Click on Add | Internet E-Mail
3. On the General Tab, In User Information, Name, type whatever you want. (This is the name that appears in the FROM box when you send an email to someone.) Click "Next"
4. E-mail address: yourdomain@yourdomain.com Click "Next"
5. On the Servers tab, Account name and password are from your domain outside Rogers.
6. Enter the Incoming Mail (POP3 or IMAP) server as supplied to you by Us in the format: mail.yourdomain.com
7. Enter the Outgoing Mail (SMTP) server: as supplied to you by your ISP (internet service provider)
8. Click Apply or Ok and then Restart Outlook

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Outlook 2002/XP

1. Open Outlook
2. Goto Tools | Email Accounts, click on Add a new e-mail account, then click Next
3. Select POP3 for the Server Type, and click Next
4. Enter your Name (i.e. Bob Thornsmith), Email Address (i.e. bob@mydomain.com), and your User Name and Password.
5. Enter the Incoming Mail (POP3 or IMAP) server as supplied to you by Us in the format: mail.yourdomain.com
6. Enter the Outgoing Mail (SMTP) server: as supplied to you by your ISP (internet service provider)
7. Click Next and then Finish and then Restart Outlook

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Eudora

• 1) Open Eudora
• 2) Select "Options" from the "Tools" menu
• 3) Select the "Getting Started" tab, then under Real Name, enter your real name
• 4) Under "POP Account" put yourname@yourdomain.com
• 5) In "Return Address", enter yourname@yourdomain.com
• 6) Click the "Hosts" tab then enter mail.yourdomain.com again under POP Account, and put your ISP's SMTP under SMTP Server.
• 7) Go to the "Checking Mail" tab and make sure "Save Password" is checked.

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Other Mail Programs

• Email Address = yourdomain@yourdomain.com
• Reply to = yourdomain@yourdomain.com
• Mail Server user name = username
• Outgoing SMTP = your ISP's SMTP
• Incoming = mail.yourdomain.com

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SMTP info for ROGERS@ HOME Customers only

In order to send email through a Rogers SMTP server that is not from an "@rogers.com" account you will need to contact Rogers and "register" that account.

Rogers has configured its email service to prevent third party email accounts from accessing Rogers SMTP servers.

Once you have "registered" your account with Rogers you can proceed with the instructions below.

For those of you using Rogers high speed cable, you will need to do the following in order to send mail under your websites email account. You MUST be using Outlook98/2000/Express, Netscape 4.x or 6.x in order to use this mail account.

For: Outlook 2000/98/Express

1. Go to Tools | Accounts | Mail
2. Click on your mail account for your website.
3. Click on Properties and then the Servers Tab.
4. Make sure your SMTP setting is what Rogers issued to you.
5. Check off the box that says "my server requires authentication"
6. Go to settings... check off the box that says log on using...
7. Now Specify your username and password you were given by Rogers for checking your Rogers e-mail account. Make sure "remember my password" is checked off.
8. Click Ok...Ok...Close, and your done.
9. If using Regular Outlook, please close and then re-open the program.

For: Outlook 97

You cannot use Outlook 97 to do this.

For: Netscape 4.x

1. Goto Edit | Preferences | Mail & Newsgroups
2. Click on mail servers
3. Under the heading "Outgoing Mail Server" check off the box that says "always"
4. Make sure your SMTP setting is what Rogers issued to you OR smtp.broadband.rogers.com
5. Now Specify your username that you were given by Rogers for checking your Rogers e-mail account.
6. Click Ok.

For: Netscape 6.x

1. In Netscape Mail, Goto | Mail/News Account Settings
2. Click on Outgoing Server (SMTP)
3. Check off the box that says Use name and Password, and check off "always"
4. Make sure your SMTP setting is what Rogers issued to you or smtp.broadband.rogers.com
5. Now Specify your username that you were given by Rogers for checking your Rogers e-mail account.
6. Click Ok.

Q: What if you Don't Use the above email programs?
We suggest that you setup your website email account in Outlook express if you do not currently use one of the e-mail Programs that supports the above settings.

Using Pegasus mail 3.x? Then Click here.