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ElephantHost.com Frequently Asked Questions #2:

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12. What is Domain Parking?

Domain parking is a service to reserve (park) a domain name for later use. This is useful when you want to get a specific domain before someone else does, or when your web site requires some time for development.

13. How do I know if my domain name is still available?

Click here to perform a domain name check direct from our web site. This will lookup the InterNIC database to see if the desired domain name has yet to be registered.

14. Do you handle the Domain registration process?

Yes. We use an ICANN accredited Registrar for Domain Registrations. Click here to register a domain name with Elehost.

15. How long before my domain name is active?

Once the InterNIC announces that your domain name has been registered (or transferred, if applicable), it usually takes anywhere from 24-72 hours before it is visible to all users of the Internet. All Internet providers must update their records (DNS tables) to reflect new site locations.

16. How long does it take to set up a new account?

Accounts are usually setup and active within a few hours of contacting us. When the account is set up, an activation notice will be sent to you via e-mail including a user ID, password, and uploading instructions. If your domain name is registered or transferred on the same day of signup, upon request, we can give you a temporary URL to access your site via the Web prior to the completion of either their domain registration or transfer.

17. How long does a registration last? Can it be renewed?

You can choose to pay for your domain name for 1 year at a time or for up to ten years.

18. Can I use my account for commercial purposes?

Of course you can use your account for commercial purposes. The World Wide Web has become the most efficient and cost-effective means of making information, products and services available to the users of the Internet community and we encourage our customers to participate in such an enormous medium.

19. Will I be able to access my domain name with or without the WWW.?

Upon request, we can setup your name so both the http://www.yourname.com and http://yourname.com" will bring up your web site.

20. What is a domain name pointer?

A domain name pointer allows you to point multiple domain names to the same website. This means if you type in www.domain1.com and www.domain2.com you will end up on the same page.

21. Do you support Microsoft FrontPage?

Yes, we are a fully authorized Microsoft Web Presence Provider (WPP) and support Microsoft FrontPage 2002, 2000 and 98 server extensions. We will even help and give you tips for certain FrontPage functions, although for major questions we ask that you call Microsoft FrontPage support at (905) 849 5082, as they offer free support to customers. You may also find answers on many user issues at Microsoft's Web-site.

22. Do you offer dial-up Internet access?

No, you will need local Internet access in order to access the internet and to retrieve e-mail addressed to your site. Providing a specialized service means that we do not have hundreds of modems to take care of enabling us to devote more time to our customers. Our web servers are dedicated solely to web site hosting to guarantee a high level of performance at a very affordable price.

23. Do you provide technical support?

Our highly skilled professionals offer free technical support to all of our customers for issues relating to the website or e-mail. We encourage our customers to contact us with questions or concerns about their web site. At Elehost we try to help in any way we can with useful, friendly and fast responses.

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